01
Email us
Write to support@videly.io. A real person on the Videly team reads every message and replies within 2 business days, usually sooner.
02
What to include
- Product help: the email you signed up with and a link to the video (from the address bar in the editor). Email support.
- Billing and refunds: your plan and the payment date. See the refund policy first. Email billing.
- Teams, volume and agencies: how many videos a month you need and for how many people. Email sales.
- Partnerships and press: a short note on what you have in mind. Email us.
03
Before you write
Pricing, credits and plan limits are on the pricing page. What Videly is, who it is for and how it works is on the about page.